Reports To: IT Manager

Location: Saskatoon, Saskatchewan, or Calgary, Alberta, Canada;

Hybrid 2-3 days in office/week. Travel may be required between locations and to the US.

Responsibilities and Accountabilities

• Monitor, maintain, and optimize core IT infrastructure, including servers, networks, and software.

• Perform routine system updates, patches to ensure maximum uptime and data security.

• Maintain data backup and disaster recovery systems to ensure rapid restoration of critical systems.

• Provision, configure, and deploy employee workstations, laptops, and mobile devices.

• Manage user accounts, permissions, and security groups in Active Directory.

• Troubleshoot complex hardware, software, and network issues, delivering prompt resolutions.

• Maintain an accurate inventory of hardware, software, and software licenses.

• Research, evaluate, and implement new technology solutions that drive operational efficiency.

• Collaborate with cross-functional teams as a technical lead and manage assigned IT projects.

• Develop and maintain clear, up-to-date technical documentation and standard operating procedures.

• Stay current with emerging technologies and industry best practices.

• Other duties and projects as assigned.

Qualifications

• A technical or college certificate in Information Technology or Information Technology Administration

• Ability to support Microsoft Windows Servers and Workstations.

• 2-5 years of IT system administration experience

• Effective communication including an ability to verbally explain or present technical information in a clear manner to executive

• Strong personal leadership skills and initiative

• Excellent attention to detail.

Competencies

Action Oriented: Proactive when identifying and solving problems; strong initiative and decision-making strategies; able to coach others and leverages others’ strengths and interests to accomplish team goals.

Change Champion: Model resilience and adaptability through change and uncertainty; create psychologically safe environments for innovation; display a growth mindset.

Focused: Build and engage in feedback channels; navigate conflict resolution; promote a positive team environment; facilitate productive cross functional communication; incorporate diverse perspectives into solutions.

Developing Self & Others: Ask for feedback; foster a team environment that encourages learning and growth; mentor others; enhance peer coaching and knowledge sharing.

Ownership: Coach others to take pride in quality and timely work delivery; show vulnerability and take responsibility for your own mistakes; foster collaborative and pro-active problem solving; proactively identify and address issues.

Listening, Understanding and Responding: Act to understand and respond appropriately to the concerns of others and/or intervene to resolve interpersonal conflict or disputes.  

The Technical Field Advisor/Engineer (TFA) is responsible for performing and supporting field service engineering activities in the installation, modification, maintenance, repair, and troubleshooting of steam and gas turbines, valves, and auxiliary systems. This role requires a strong foundation in engineering principles, the ability to work collaboratively in a team environment, and a commitment to safety and quality. The position involves frequent travel and extended work hours during outage maintenance periods. 

ESSENTIAL DUTIES & RESPONSIBILITIES

· Perform standard field engineering tasks using established methods, principles, and procedures related to turbine outage maintenance.

· Direct and assist in installation, repair, analysis, and operation of customer equipment, including steam turbines, gas turbines, generators, exciters, heat transfer systems, and auxiliaries.

· Apply engineering knowledge to support management, product line engineers, and suppliers.

· Travel extensively (approximately 70%) by land and/or air to customer sites.

· Work extended hours during outages, ensuring adherence to safety protocols.

· Assist technical and non-technical personnel on-site to determine company responsibilities and actions.

· Learn and develop skills to assign work to other technical/professional personnel as needed.

· Act as floor engineer for outage maintenance on both OEM and non-OEM turbine frames.

· Interface with customer personnel and vendors on technical matters.

· Interpret and apply drawings, field procedures, and technical documents for maintenance activities.

· Prepare and maintain field service documentation, including status reports, timesheets, evaluations, and expense reports.

· Proficiency in outage planning, vendor coordination, and documentation preparation.

· Use Microsoft Word, Excel, PowerPoint, and learn Microsoft Project and SharePoint.

REQUIREMENTS

- Bachelor’s degree in engineering or engineering technology, or a combination of education and relevant experience totaling at least eight (8) years in power plant operations, gas/steam turbine maintenance, or related fields.

· Knowledge of engineering concepts, practices, and procedures for turbine outage maintenance.

· Proficiency in reading and interpreting technical documents, contracts, and work scopes.

· Ability to analyze problems, collect and interpret data, and draw valid conclusions.

· Experience using scheduling and project management tools.

· Strong verbal and written communication skills for interaction with all organizational levels and customers.

· Valid driver’s license and passport.

· Ability to travel extensively and work extended hours as required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

At Mitsubishi Power Americas, safety is our top priority and a shared responsibility. All employees are expected to uphold high Environmental, Health, and Safety (EH&S) standards and follow all safety protocols, including proper use of PPE.

This role requires regular standing, walking, bending, talking, and hearing; frequent lifting and moving of up to 25 pounds; and occasional lifting of up to 50 pounds. Work may involve exposure to loud environments, chemicals, and varying weather conditions. Hearing and fall protection, hard hats, safety glasses, and other PPE may be required.

We provide comprehensive training and support to ensure compliance with all safety regulations. Safe work practices are a condition of employment, and reasonable accommodations will be made as needed to support safe and effective performance.

WHY SHOULD YOU APPLY?

· Great working environment and culture.

· Excellent Benefits (Medical, Dental, & Pension Matching).

· Paid vacation, sick time, and holidays.

· Committed to quality products and services.

· Employee Appreciation Programs and Event.

Mitsubishi Power Canada welcomes applications from candidates located in other countries who have experience working as a Technical Field Advisor or Engineer for Mitsubishi or other OEM.

This position is responsible for the support of control systems for gas turbines and related equipment. This includes, but is not limited to, the coordination of resources required to successfully implement the requirements of various LTSA contracts from a control's perspective. The Controls Technician is a mid-level technical position that requires capability to perform work assignments on a wide variety of tasks with limited supervision. The Controls Technician must have the capability to make sound recommendations regarding safety, reliability and integrity of the control systems being supported. The Controls Technician will primarily support sites in Alberta and therefore must reside within three hours of Calgary or Edmonton.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Understand and comply with all contract requirements and the Controls Technician responsibilities listed herein;
• Have the required knowledge to perform complex troubleshooting of Mitsubishi Netmation control systems;
• Capable of supervising subcontractor work on Mitsubishi or other OEM instrumentation and improvement works;
• Capable of connecting all temporary monitoring equipment such as CABS, CASS, and CPFM;
• Have an understanding of Mitsubishi gas turbine combustion tuning;
• Provide start-up commissioning, operations and/or troubleshooting support for equipment failures and determine root cause analysis and implement solutions;
• Prepare and submit accurate reports regarding conditions, required actions and obtained results;
• Travel to customer plant site(s) for the purpose of planning outage requirements, providing technical direction, and meeting with the customer on all contract issues;
• Working with the LTSA Program Manager, understand and follow the history of parts in the units. This includes the hours, starts, and remaining life of parts in the unit and in repair;
• Serve as a focal point for the resolution of technical issues;
• Track and resolve technical issues within the Netmation control system. Track ancillary system issues. Including all warranty issues;
• Provide project administration, including the documentation of warranty issues;
• Perform other such duties as may be required.

OTHER DUTIES & RESPONSIBILITIES

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with coworkers at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Comply with all company policies and procedures.
• Maintain the highest degree of honesty and integrity at all times.
• Adhere to Mitsubishi corporate values for interactions with customers and fellow team members.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Two- or three-year college or technical school diploma in electrical or electronics engineering technology, computer engineering technology, telecommunications technology, instrumentation or an equivalent plus at least four (4) years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: Knowledge of database, project management, spreadsheet and word processing software, electronic mail, graphics, technical diagrams, flow charts, etc.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas. Mitsubishi Power supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed, all team members are subject to contribute to this mission.